Call Us: +61 8 7200 1123

Fees are the same on weekdays and weekends.

support@1desk.com.au

Crashed Again?

Let 1Desk sort out your Tech Issues for as low as $75/hr for Remote Support

Our Techs are Highly Experienced, Qualified and Experts in solving all your Tech problems!

Booking a Tech is Easy

  1. Select a Date and Time Slot from the Calendar.
  2. Describe your Technical Issues as much as you can.
  3. Make Payment via Paypal or Credit Card. 
  4. Provide your Contact Details during Checkout
  5. We will Contact You for Remote Support on the Scheduled Date/Time.

Note: If we are unable to resolve your Technical Issue (which is highly unlikely), we will refund your payment. Additional Charges may apply if the alloted Time is insufficient to work on your issue.

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Read What Our Customers Have To Say.

Satisfied customers, they don’t just come back, they don’t simply recommend you, they insist that their friends use your services.

Turnkey Solutions

These guys are the best!! I have been in a few sticky situations, were I spent a lot of money with other people and they are the only ones who ever got it fixed. unsurprisingly, once I started using them full time, I have stopped having problems. Seriously, don't bother with anyone else.

Christopher Watson

Director

Excellent service

Danny always prompt in responding to all requests, provides excellent service, gives his extra effort finding solutions to resolve problem. He is a knowledgeable and experience that I am glad to work together.

Janet Tan​

HaggleCo

The best it support around

I cannot commend the team at 1Desk highly enough. If I could give 10 stars I would! I have been receiving support from Michael Tran since he first started out in it support probably around 2014. On numerous occasions he has not just fixed my glitchy troublesome it problems he has done so with timeliness and a responsiveness that is very uncommon these days. I also really appreciate that Michael can explain things to me in layman's terms so I can at least try and understand why my computer is giving me such grief. Michael remembers my computer and its quirks everytime I get in touch. His pricing is extremely fair minded. I have referred Michael to colleagues and they are similarly delighted. If you need it help call 1Desk!

Tara MacGregor

Counsellor & Psychotherapist

Our migration from using our SBS2011…

Our migration from using our SBS2011 Exchange server to an online Microsoft Exchange was simple, well coordinated and expertly handled. It's not the kind of thing a programmer can't do themselves, but for the labour cost of me, the effort and the potential issues that can blow out, outsourcing it to these guys was the best option and likely cheapest option of the two. Thoroughly recommend Danny and Mike as contacts. Danny handled the case and covered all bases and issues I brought up. It was done over the weekend and the employees we have wouldn't have noticed other than a single calendar issue Danny helped them resolve over the phone.

Paul Ayre

Excellent service

Legal projects engaged 1Desk to resolve a technical issue with its computers not communicating with the firm’s network printers after switching over to nbn service. 1Desk's Danny Wong was courteous, responsive and proficient and was able to resolve the issue with minimal machine down time. 1Desk's fees are reasonable and value for money. Legal projects would continue to use 1Desk and would recommend 1Desk to anyone with it issues.

Cleophas Pfang

Senior Solicitor

Extremely capable technologists

The team at 1Desk are extremely capable, technically proficient and have excellent communication. I engaged them to assist with an implementation project and can attest to their technology prowess. They ensure their customers are looked after and run their projects like a well-oiled machine. Would not hesitate to use again for any technology work and would happily continue recommending to my clients!

Harri Fu

Oblok

Looking For Business Solutions?

1Desk is more than IT support. We strive to meet your technological needs that empowers your business. You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new solutions in improving our client’s network, business critical applications and online presence. It does not matter what IT challenges you have, we will get you the solutions.

Application DevelopmentDevelop Mobile Apps and Cloud Applications to give your business a competitive edge.More Info
Cloud SolutionsPower your business apps on Azure, AWS or Google Cloud.More Info
Consultancy ServicesPropose and Implement IT solutions that empowers your business online.More Info
Hardware SolutionsAuthorised Reseller for Branded IT including supply, install, license and warranties.More Info
Managed ServicesOff-Shore Helpdesk, On-Site Tech and Remote Tech Support Outsourcing Solutions with Service Level Agreements.More Info
Marketing SolutionsCreate promotional posters, video, brochure materials. Reach out to Facebook, Instagram, Newsletter in a single post.More Info
Network SolutionsStructured Cabling, Switching, Routing, Wireless Solutions. Develop detailed network designs for your IT Infrastructure.More Info
Recovery SolutionsData Recovery Solutions for Windows, Mac, Linux, IOS, Android Devices.More Info
Security SolutionsIdentify, Detect, Protect, Respond and Recover your Digital Business Assets.More Info
Software SolutionsEmpower your Business with Teamviewer, Office365, Acronis, MYOB, Freshdesk and more.More Info
Storage SolutionsProtect your business from Ransomware Backup with Teamviewer, Dropbox, Backblaze or AcronisMore Info
Internet SolutionsAuthorized Reseller for NBN, DSL, Cable, Satellite Internet Bundles.More Info
Hosting SolutionsShared Hosting, Virtual and Dedicated Servers. Manage with cPanel, WHM, Remote Desktop for Windows and Linux O.S.More Info
Web SolutionsWebsite Design and Host WordPress, Apps or Shopify including Graphics, Videos, Copywriting and eCommerce.More Info

Our Valued Partners

You benefit from our partnership with some of the world's leading document technology innovators. We know that our clients want technology that is reliable and easy-to-use. That's why we are very selective about the partners we choose. Following are some of our key technology partners.


About Us

We are a young and dynamic company specializing in various IT Solutions and Services. Our team has a long held belief that all small and medium businesses should receive the same quality and professional service that traditionally only large enterprise business have enjoyed.

1Cyber was founded to address this simple objective, delivering enterprise grade stability and unrivalled service, coupled with a balanced approach on the return on investment for Information Technology & Telecommunication (IT&T) expenditure within our customers, the small to medium businesses of New South Wales and South Australia.

Everything in One.

 

We pride ourselves on offering products and services that ensure satisfaction of needs, specifications and excellence with the energetic efforts of everyone in our team. We bring you everything in One! 1Sight, 1Cyber, 1Gadget, 1Mobile, 1Desk, 1Nexus, 1Assure and 1Sign – for your personal, home and business needs.

Click on the links below to visit our subsidiary businesses.

 


Frequently Asked Questions

1Desk is a subsidiary of 1Cyber Pty Ltd and We are a Certified Partner of Teamviewer. For more information please visit Partner Locations on Teamviewer Website here

 

 

Remote Tech support is surprisingly effective, and can turn weeks of back-and-forth emails and phone calls into a quick-fix. 

 

We use a state-of-the-art German program called TeamViewer – all that you need to do is download the software (this should only take 20 seconds), and ensure you’ve got a stable internet connection.

 

1Desk (1Cyber) is a Certified Partner with TeamViewer and on installation it allows our expert technicians to remotely access your PC or Mac 

 

If required, we will also phone you or your service providers to ensure your device is fully optimised and performing like new. We are more than happy to liaise with web hosting companies, internet providers, Microsoft, Apple, and other computer equipment manufacturers.

As long as the computer can be powered up and connected to the internet, we can safely say that 99% of Tech Issues on PC and Mac computers can be resolved by IT support. Some of the most common include:

 

  1. Software issues
  2. Security and software updates
  3. Microsoft Office 365 or 2019 issues
  4. Re-configuring backups
  5. Modem and networking issues
  6. All email issues on Outlook, Gmail,
  7. Exchange, Google Apps, and more…
  8. PC or Mac settings
  9. Virus and malware removal
  10. Printer and scanner issues
  11. General maintenance

Yes, we can log into your computer using TeamViewer once you Book A Tech Support and Install Teamviewer.

 

Once that is done, we will contact you on the scheduled appointment date and time to work on your computer.

Yes, we provide remote support for all Windows based computers, such as PCs, Laptops and Desktops and all Apple Mac computers such as iMacs & MacBooks. The criteria remains the same that the computer must be able to powered on and connected to the Internet.

Yes, we can. Unfortunately, emails can be hacked due to a number of reasons such as, very basic passwords or re-using your password for many sites, or lack of security software on your computer.

We need to investigate the cause of the hack and fix the issues, whilst improving the security on your digital accounts.

Go ahead and Book A Tech Support and we will begin investigating the cause and provide resolution.

Yes, we clean up approximately a dozen computers per week that have some virus or malware infection. We will perform the cleanup process remotely and get your computer back in action. We will also give you some basic training to show you how to prevent getting re-infected and maintain your computer long term.

 

Go ahead and Book A Tech Support

Our Remote Tech Support books by a minimum of 1 hour rate. If we can complete the work before the hour is up, no refunds will be performed. 

 

However if the work requested is expected to exceed 1 hour, we will first inform you of this and provide you the option of proceeding or cancellation if you choose to do so.

Get In Touch With Us





    Remote Tech Support

    Regardless Which Part Of The World You Are. We Can Fix Your Tech Remotely.

    Guaranteed Refunds

    If We Cannot Solve Your Technical Problem. We Will Refund Your Payment.

    30 Days Warranty

    If the Same Problem Recurs We Will Fix it Again at No Charge.

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    Copyright © 2020 | 1Desk (Subsidiary of 1Cyber Pty Ltd) | ABN: 67 634 546 857 | All Rights Reserved.
    All prices include GST. All brand logos and brand names are the properties of their respective owners.